A two-day executive programme designed to equip retail pharmacy owners, managers, and healthcare retail leaders with the skills to enhance operations, ensure compliance, build customer trust, and drive sustainable business growth.
Key Objectives
View pharmacy retail from a patient-centric service perspective rather than a transactional model
Formulate strategies to compete with private chains, generics, and public sector retail outlets
Strengthen compliance frameworks and mitigate operational risks
Improve customer acquisition, retention, and loyalty metrics
Build and retain high performance pharmacy teams
Optimize resources for achieving operational excellence and higher ROI
Develop a structured strategic roadmap for growth, governance, training, financial management, and digital visibility
Two-day immersive workshop: interactive case studies, peer group exercises, simulations, real life pharmacy-retail scenarios.
Workshop format ensures you leave with a clear blueprint for your store(s): service design, compliance checklist, operational metrics, team training and go-live plan.
Direct faculty interaction, peer learning, and a structured action-planning session.
Faculty
Programme Chair
Dr. Rajendra Pratap Gupta
Chairman, Academy of Digital Health Sciences; Former COO & Executive Director, Medicine Shoppe International (India); Advisor, Vitamin Shoppe INC, USA; Advisor – Emami Retail Ventures, Viva Pharmacies & Medlife International
Mr. Sanjay Grover
Former President, Strategy, Operations and Growth, Akums Group; Former Vice President Operations, Emami Frank Ross Limited
Mr. Philipe Haydon
Former President and CEO, The Himalaya Drug Company
Prof. Jighyasu Gaur
Assistant Professor, Operations & Qty Tech, IIM Raipur
Prof. Sumeet Gupta
Professor, Information Systems, IIM Raipur
Prof. Sandeep S.
Assistant Professor, Strategy and Entrepreneurship, IIM Raipur
Mr. Anupam Shukla
Former Managing Director, Medica Pharma Pvt. Ltd.