Strategic Leadership for the Retail Pharmacy Excellence

A two-day executive programme designed to equip retail pharmacy owners, managers, and healthcare retail leaders with the skills to enhance operations, ensure compliance, build customer trust, and drive sustainable business growth.

Key Objectives

View pharmacy retail from a patient-centric service perspective rather than a transactional model

Formulate strategies to compete with private chains, generics, and public sector retail outlets

Strengthen compliance frameworks and mitigate operational risks

Improve customer acquisition, retention, and loyalty metrics

Build and retain high performance pharmacy teams

Optimize resources for achieving operational excellence and higher ROI

Develop a structured strategic roadmap for growth, governance, training, financial management, and digital visibility

Two-day immersive workshop:

interactive case studies, peer group exercises, simulations, real life pharmacy-retail scenarios.

Workshop format:

ensures you leave with a clear blueprint for your store(s): service design, compliance checklist, operational metrics, team training and go-live plan.

Direct faculty interaction:

peer learning, and a structured action-planning session.

Faculty

Programme Chair

Dr. Rajendra Pratap Gupta

Chairman, Academy of Digital Health Sciences; Former COO & Executive Director, Medicine Shoppe International (India); Advisor, Vitamin Shoppe INC, USA; Advisor – Emami Retail Ventures, Viva Pharmacies & Medlife International

Programme Chair